Refund policy

Returns & Exchanges Policy (International Customers)

At Abaya for Women, your satisfaction is our top priority. We take great care to ensure that every product meets our high-quality standards. Please review our international return and exchange policy below for guidance on how we handle returns, exchanges, and refunds.

1. Returns for Damaged or Defective Products

If you receive a product that is damaged or defective, we are happy to assist you.

How to Report a Damaged or Defective Item:

• Please contact us within 3 days (72 hours) of receiving your order.

• Email us at inquiry@abayaforwomen.com with your order number and photos clearly showing the damage or defect.

Resolution Options:
Depending on availability and your preference, we will:

• Send a replacement item at no additional cost, or

• Issue a full refund if a replacement is not possible.

Return Shipping Costs:

• For confirmed defective or damaged products, we cover the full return shipping cost (including international returns, where applicable).

2. Returns for Non-Defective Items

For items that are not defective or damaged, we currently do not accept returns or exchanges unless specifically mentioned in the product description.

We recommend reviewing:

• The size guide,

• The product description, and

• The care instructions
  before placing your order.

3. Custom or Personalized Orders

All custom-made or personalized items are final sale and cannot be returned, exchanged, or refunded unless the product arrives damaged or defective.

4. Conditions for Accepted Returns

To qualify for a return, items must meet these requirements:

• Original Packaging: Must include all tags, labels, and accessories.

• Unused & Unworn: The product must be in its original, unworn, and unwashed condition.

• Return Authorization: Returns must be pre-approved by our support team.

We reserve the right to decline a return if the item does not meet these conditions.

5. Return & Refund Process

Step 1: Contact Us
Email us at inquiry@abayaforwomen.com with your order number, reason for return, and supporting photos (if applicable).

Step 2: Return Instructions
Our team will provide you with detailed return instructions, including the return address and shipping label (if applicable).

Step 3: Processing Time
Once we receive and inspect the returned item:

• Refunds are processed within 7–10 business days, and

• Funds are returned via the original payment method.

Please note that international bank or credit card refunds may take additional time due to currency conversion or processing delays by your financial institution.

6. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different item:

• Please place a new order for the desired product.

• If your original purchase qualifies for a return, we will process the refund separately according to our policy.

7. Customer Support

For any questions or assistance regarding international returns or exchanges, our team is here to help.
📧 Email: inquiry@abayaforwomen.com
📞 Phone / WhatsApp: +92 341 4999442

We are committed to ensuring a smooth and satisfactory shopping experience for our international customers.